babu77's Privacy Policy

1 Introduction

babu77 ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously and are committed to ensuring the protection of your personal information.

This privacy policy explains what kinds of information we collect when you use the babu77 website and services, how we use that information, who we share it with, and how we keep it secure. This policy applies to all users of our services.

Our privacy policy may be updated from time to time. If changes are made, we will notify users prominently on our platform and the update date on this page will be changed accordingly.

2 Information Collection

When creating an account and using services on babu77, we may collect various types of information. This information is collected in two main ways — directly from you and automatically.

2.1 Directly Collected Information

The information you provide directly to us includes:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the platform and pages visited
• Gaming activity history and transaction records
• Information collected through cookies and similar tracking technologies
• Log files and usage pattern data

2.3 Identity Verification Information

To ensure the security of financial transactions and accounts, we may collect identity documents as part of the KYC (Know Your Customer) process. This may include photos or scans of national identity cards.

3 Use of Information

babu77 uses the collected information for the following purposes:

3.1 Service Delivery and Operations

• Account creation, management and verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay and bank transfers)
• Providing gaming services smoothly
• Managing bonuses and promotional offers
• Providing VIP program and cashback benefits

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering and other illegal activities
• Preventing unauthorized access to accounts
• Enforcing responsible gaming policies
• Age verification — for users aged 21 and above only

3.3 Communication and Support

• Providing customer service via 24/7 live chat
• Sending important notifications related to transactions and accounts
• Informing users about service updates and changes
• Promotional communications (if you have given your consent)

3.4 Improvement and Analysis

• Improving platform performance and user experience
• Analyzing gaming activity statistics
• Planning new games and services

4 Information Storage and Security

babu77 applies industry-standard security measures to protect your personal information. We use SSL (Secure Socket Layer) encryption technology to keep data transfers secure.

4.1 Security Measures

• All sensitive information is stored in encrypted form
• Regular security audits and updates are conducted
• Access to data is strictly controlled — only authorized staff can view information on a need-to-know basis
• Payment information is handled in accordance with PCI-DSS standards
• Two-factor authentication is applied

4.2 Retention Period

Your information will be retained for as long as necessary to meet applicable legal obligations. Even after an account is closed, records of financial transactions may be kept for a defined period in accordance with applicable regulations.

5 Sharing Information with Third Parties

babu77 does not sell your personal information. However, limited information may be shared with trusted third parties in the following circumstances:

5.1 Service Provider Partners

• Payment processing service providers (bKash, Nagad, Rocket, Upay and banks)
• Identity verification service providers
• Game content providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others)
• Technology and cloud service providers
• Customer support platform operators

Only the necessary information is shared with these partners and they are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to court orders, requests from law enforcement agencies, or applicable legal requirements. Information may also be shared to assist in investigations into fraud or financial crime.

5.3 Business Changes

In the event of any merger, acquisition or asset sale, user information may be transferred. We will notify users in advance of any such change.

6 Cookies Policy

The babu77 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and the core functionality of the platform.
• Functional Cookies: Help remember your preferences and provide a personalized experience.
• Analytics Cookies: Used to understand platform usage statistics.
• Security Cookies: Help with fraud detection and account protection.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

7 Your Rights

As a babu77 user, you have certain important rights regarding your own information:

7.1 Right of Access

You can contact us at any time to find out what information we hold about you.

7.2 Right of Rectification

If any of your information is incorrect, you may request that it be corrected. Providing accurate information is important for both your benefit and ours.

7.3 Right of Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may have to be retained due to legal obligations.

7.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time. This request can be made by contacting us via live chat or by emailing [email protected].

7.5 Right to Portability

Where applicable, you may request your information in a structured, commonly usable format.

8 Protection of Minors

babu77's services are for users aged 21 and above only. We do not knowingly collect information from minors.

We take the necessary steps to verify age during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

9 Policy Changes

babu77 may update this privacy policy from time to time. The "Last Updated" date at the top of this page will be changed to reflect any updates.

For significant changes, we will attempt to notify you in the following ways:

• Displaying a clear notice when you access the platform
• Sending notifications to the registered email address

If you continue using the platform after changes are made, you will be considered to have accepted the updated policies. Therefore, it is recommended that you visit this page regularly.

10 Contact

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us:

• Live Chat: 24/7 live chat support in Bengali
• Email: [email protected]

Our customer support team will try to respond to your queries as quickly as possible. For formal requests regarding information, identity verification may be required.

We respect the privacy of all our users and are always careful to protect their information. Thank you for your trust in babu77.